Our refund and returns policy lasts 30 days from the date of delivery of your order. If 30 days have passed since your order was delivered, we may not be able to offer you a full refund or exchange, except where required by applicable South African consumer law.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging, where applicable, and include any original tags, labels, accessories or other components supplied with the product.
To complete your return, we require a receipt, order number or other valid proof of purchase.
Please do not send your purchase back to the manufacturer unless specifically instructed to do so by us.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
- Customised, personalised or specially made products;
- Products that have been used, worn, washed, altered or damaged;
- Products missing original packaging, tags, accessories or components;
- Gift cards;
- Products that cannot reasonably be returned due to their nature; and
- Other products excluded from return by applicable law.
This does not affect your legal rights in relation to defective, damaged, unsafe or incorrectly supplied products.
Partial Refunds
In certain circumstances, only a partial refund may be granted. This may apply where:
- The item shows signs of use beyond what is reasonably necessary to inspect the product;
- The item is not in its original condition;
- The item is damaged or missing parts for reasons not caused by our error;
- The item has been altered, washed, customised or modified after delivery; or
- The item is returned more than 30 days after delivery, where no statutory right to return applies.
Any assessment of a return will be conducted fairly and in accordance with applicable South African consumer law.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed using the original payment method used for the purchase, where reasonably possible.
The time it takes for the refund to reflect in your account may depend on your bank, card issuer, payment service provider or other financial institution.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or payment account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially processed and reflected.
Next, contact your bank, as there may be additional processing time before the refund is reflected in your account.
If you have completed these steps and you still have not received your refund, please contact us at info@rugbyworldwide.co.za.
Sale Items
Sale items may be eligible for a refund or exchange in accordance with this policy and applicable South African consumer law.
A sale or promotional price does not remove your legal rights in respect of defective, damaged, unsafe or incorrectly supplied products.
Exchanges
We may replace items if they are defective, damaged or incorrectly supplied.
Where an exchange is requested for a different size, colour or product, the exchange will be subject to product availability and the applicable return conditions.
If you need to request an exchange, please contact us at info@rugbyworldwide.co.za before sending the item back.
Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us as soon as possible after receiving your order.
Please include:
- Your order number;
- A description of the problem; and
- Photographs of the product and packaging, where applicable.
Depending on the circumstances and applicable law, we may offer a repair, replacement or refund.
A product will generally not be considered defective where the damage has resulted from misuse, abuse, negligence, improper use, unauthorised alterations or failure to follow product instructions.
Incorrect Products or Orders
If you receive an incorrect product or an incorrect quantity, please contact us as soon as possible.
Once the error has been confirmed, we will work with you to arrange the appropriate solution, which may include a replacement, exchange or refund.
Where the error was caused by us, we will take reasonable steps to correct the error.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may be eligible to receive a credit or refund in accordance with the applicable return conditions.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, any applicable refund will generally be processed to the original purchaser and original payment method.
Shipping Returns
Please contact us before returning any product so that we can provide you with the appropriate return instructions.
Unless the return is due to an error on our part, or otherwise required by applicable law, you will generally be responsible for the direct cost of returning the product.
Original shipping costs may not be refundable where the return is due to a change of mind and the return is not otherwise required by law.
Returned products should be securely packaged to prevent damage during transit.
If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item until it has been delivered to us.
Where a return is caused by our error, such as an incorrect product being supplied, we will work with you to arrange an appropriate solution.
Returns Address
We will provide correct physical address for your returns as it might be needed to be sent directly to the manufacturer. This will be confirmed once a query has been logged.
Need Help?
If you have any questions about refunds and returns, please contact us:
Email: info@rugbyworldwide.co.za
Telephone / WhatsApp: +27 76 583 9987
Website: www.rugbyworldwide.co.za
Rugby Management Worldwide (Pty) Ltd reserves the right to update this Refund and Returns Policy from time to time.
Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable South African law.